Refund policy.

 

Dear Little Miracle

This Refund Policy ("Policy") applies to all purchases of goods and services from our business unless stated otherwise.

  1. CUSTOMER SATISFACTION IS OUR PRIORITY

    1. At Dear Little Miracle your satisfaction as our valued customer is our priority.

    2. Under the term of this Policy, Dear Little Miracle offer refunds and replacements of products and services under the Australian Consumer Law.

    3. We support your rights under the Consumer Guarantees in The Australian Consumer Law, which protect consumers when they buy products and services.

    4. Please read this Policy carefully before purchasing a product or service from Dear Little Miracle so that you are aware of your rights and how you can expect we will manage your request for refund if you are not happy with your purchase.

  2. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

You can obtain further information about the Australian Consumer Law and your rights under the Consumer Guarantees from https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

  1. CHANGE OF MIND

    1. Please choose your product or service carefully.

    2. We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.

  2. PRODUCTS DAMAGED DURING DELIVERY

    1. If a product which you ordered is damaged during delivery, you are required to contact us as soon as possible at dearlittlemiracle@gmail.com for further instructions.

    2. Products damaged during delivery must be returned in the condition it was received in, together with any original packaging and any additional items which you received with the delivery of the damaged product.

    3. We will organise the repair of the damaged product or collection and replacement with a product of equal value and type, or to provide a refund, provided that you contact us within 2 days from the date you received the product.

  3. OTHER RETURNS

    1. We may offer returns in the following circumstances:

      1. If the wrong item is sent or item/s are defective or faulty

    2. To be eligible for a return under these circumstances, you must:

      1. Contact Dear Little Miracle immediately to discuss the issues requiring a return. Items will need to be inspected in person or photo evidence needs to be provided.

    3. Any claims for a return under this clause must be lodged within 7 days from the date you received the product or service.

  4. EXCEPTIONS

    1. Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product or service you purchased if:

      1. You misused the purchased product or service in a way which caused the problem or failure.

      2. You knew or were made aware of the problem(s), issues or failures in the product or service before you purchased it.

      3. You asked for a service to delivered in a particular manner different from that offered to you;

      4. You asked for alterations to a product that were not recommended by us or against our advice;

      5. You were unclear or unsure about the product or service you wanted to purchase;

      6. Any other exceptions apply under the Australian Consumer Law.

  5. SHIPPING COSTS FOR RETURNS

    1. If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will pay for the costs of shipping the product (the "Returned Product") back to us and any shipping costs to send a replacement product to you.

    2. If the Returned Product is easily returned or posted with minimal effort or expense, then it is your responsibility to organise the Returned Product to be returned to us.

    3. If the Returned Product is approved as eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then reasonable postage, shipping or transportation costs of the Returned Product will be reimbursed by us at our discretion.

    4. If we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and upon receipt by us the Returned Product is determined to be ineligible for replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be liable for and required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product incurred by us.

  6. RESPONSE TIME

    1. We aim to respond and process any requests for replacements or refunds within 7 days of having received them.

  7. RETURNING PRODUCTS

    1. Please contact us immediately to discuss a return by emailing dearlittlemiracle@gmail.com

    2. Products may be returned to the following address only after discussion: PO BOX 132 Aldinga Beach SA 5173

    3. Products returned by post or courier must be sent with a viable tracking number to qualify for a return or refund.

  8. PROCESSING REFUNDS

    1. Refund requests are only accepted within 7 days from date of purchase. After this time, no refund applies.

    2. Refunds will be paid by the same method as originally purchased.

    3. You must provide proof of purchase to be eligible for a refund or replacement and you may be required to provide identification.

    4. Refunds will be processed within 14 days from the date your refund request was approved. Please note different financial institutions take longer to process payments which may delay the funds clearing in your account.

  9. CONTACT US

    1. To discuss this Policy or any refunds or replacements; please contact us by:

      • Email: dearlittlemiracle@gmail.com

      • Mail: PO BOX 132 Aldinga Beach SA 5173